Refund policy

1. Digital product — sales are final

eSIM profiles are digitally delivered, one-time-use telecom products. Once an order is processed and the QR code has been issued, we do not offer refunds, returns, or cancellations except as described below. All other sales are final.

2. Your responsibilities before buying

Please read plan details and the Get Started / compatibility guide before checkout. You are responsible for confirming:

• Your device is carrier-unlocked and supports eSIM.

• You selected the correct plan (7 / 15 / 30 days, data amount, local Viettel network).

We do not refund for incompatible devices, change of mind, wrong plan selection, or unused data.

3. Defective QR — replacement only

If the QR is technically defective (invalid and cannot be scanned) and has never been activated, we may issue a replacement eSIM — not a cash refund.

To request a replacement, email contact@esimforvietnam.com (or Telegram https://t.me/AldePaul) with:

1. Order ID and purchase email

2. Clear screenshot or screen recording of the error when scanning

We verify whether the code is defective and unused. Replacement decisions may take up to about 12 hours.

4. Non-refundable / non-replaceable cases

No refund or replacement if:

• You deleted or removed the eSIM after install (QR is typically one-time scan).

• The QR was already scanned/installed on any device.

• Slow speed or weak signal in some areas (local coverage is outside our direct control).

• Device OS errors, locked phone, or incorrect settings on your side.

This is a local Viettel eSIM: use Mobile Data ON and Data Roaming OFF after landing in Vietnam.

5. Contact

Refund / replacement requests: contact@esimforvietnam.com

Telegram: https://t.me/AldePaul